Privacy Policy for ReelStory

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide

• Name, email address, phone number, billing information, and mailing address
• Uploaded photos, videos, audio recordings, stories, or other content you share with us
• Account login credentials if you register on our platform

Automatically Collected Information

• IP address, browser type, device type, and operating system
• Cookies, log files, and analytics data (such as browsing actions and usage patterns)

Sensitive Information (if provided voluntarily)

• Voice recordings, family history, or legacy content that you choose to upload for the creation of "Reels"

2. How We Use Your Information

We use your information solely to:

• Produce your Reelstory film — your uploaded photos, videos, audio, and stories are used exclusively to create the film you ordered
• Process payments and fulfill your order
• Communicate with you about your order, delivery, and any requested revisions
• Maintain and improve our platform and services
• Comply with legal obligations and enforce our terms

We do not use your uploaded content or personal information for advertising, marketing profiling, or any purpose unrelated to fulfilling your order.

3. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With vendors and contractors who help operate our platform (e.g., cloud hosting, payment processing, AI tools).
• Legal Compliance: When required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets.
• With Your Consent: If you explicitly authorize us to share your information.

4. Cookies and Tracking Technologies

We use only essential cookies necessary for the Site to function (for example, to maintain your session during the ordering process). We do not use advertising cookies, third-party tracking pixels, or behavioral tracking of any kind.

You may disable cookies in your browser settings. Disabling essential cookies may prevent certain features from functioning properly.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or method of storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention and Content Deletion

We take a minimal-retention approach to your data:

• Uploaded content (photos, videos, audio, documents): Retained for 30 days after your completed film is delivered. This window exists solely to allow us to make any revisions you request. After 30 days, all uploaded content is permanently deleted from our systems.
• Order and contact information (name, email, shipping address, payment records): Retained as long as necessary to fulfill the order, handle any disputes, and comply with legal or tax obligations.

You may request early deletion of your uploaded content at any time by contacting us at info@reelstory.ai.

7. Children's Privacy

Our services are not directed to individuals under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will delete it.

8. Your Privacy Rights

Depending on where you live, you may have certain rights under applicable privacy laws:

California Residents (CCPA/CPRA)

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of personal information
• Right to opt out of the sale or sharing of personal information (we do not sell)
• Right to non-discrimination for exercising privacy rights

European Union / UK Residents (GDPR)

• Right to access, rectify, or erase personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

To exercise these rights, please contact us at info@reelstory.ai.

9. International Users

If you access our Site from outside the United States, please note that your information may be transferred to and stored in the United States. By using our services, you consent to this transfer.

10. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: